As we are a monthly payment service, you have the possibility to cancel your subscription at any time you wish, and to reactivate it whenever you prefer.
As this is an automatic renewal subscription, the only requirement we ask is that you cancel the service 24 hours before the renewal date, otherwise the service will be renewed automatically, and no refund or claim will be possible.
To cancel your subscription follow these steps:
- Log in with your email address and password.
- On your profile page, click on the "subscription" tab.
- Under "Subscription", select the subscription and then click on the "Cancel Subscription" button to stop the automatic renewal.
- A pop-up window will open asking for your confirmation to proceed with the cancellation. Click the accept button to continue or click cancel to reverse the action.
- The page will show you a confirmation message saying that the subscription has been cancelled.
- If you reload the subscription tab again, you will notice that the subscription now has a cancellation date set, which is the cut-off date of your subscription. So no new charges will be made to your account.
- You also have a link that says "Do not cancel" in case you want to continue with the subscription for a while longer and want to reverse the cancellation.
- You will still be able to use the benefits of the subscription on your account until the next cut-off date, even if the subscription has been cancelled.
If you have any questions, please contact our support team.