How can we help you?

Can't login?

If you have problems accessing THE SOLUTIONARY, please check the following:

  • Make sure there are no extra spaces before or after your username in the login form.
  • Your browser must be set to accept cookies.
  • Make sure your browser has JavaScript enabled.

Forgot your username or password?

If the above points are correct, and you have forgotten your username or password, follow the steps below:

  1. Click on the link at the bottom of the form on the login screen at "Forgot your password?"
  2. Once you have done that, a new page will open up for reset your password.
  3. Please enter your email address or username below, and click reset my password.
  4. We will send you an email with a link to reset your password.
  5. Go to your email, and click on the link in the message, note that this link expires in 24 hours.
  6. The link will take you to a page on our website where you will find a form to set a new password.
  7. Use your email and new password to login.

If after trying the above you still have not received any email, it is possible that you have entered an email address other than the one you registered with THE SOLUTIONARY. In this case, please try again with other email addresses you may have used to register.

Please note that if you try to reset your password more than 3 times in the same day, your user will be temporarily blocked. And you must contact us in order to help you.

If none of this works, you can also contact us to help you.

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